Refund policy

Our Promise to You

At Pet Parent Threads, we’re a small family-run shop that treats each customer the same way we want to be treated. We know shopping online can be stressful—and getting help with a problem shouldn’t be. If something isn’t right, just reach out to us at support@petparentthreads.com and let us know what’s going on. We’ll do everything we can to fix it so that you’ll happily tell your friends and family about your experience with us!

Returns & Refunds

We keep this simple:

Tell us what’s wrong: Email us at support@petparentthreads.com within 30 days of receiving your item. We’ll guide you through the next steps.

EU 14-Day Cooling Off Period

If your order is shipped into the European Union, you have 14 days to cancel or return your purchase for any reason. The item must be in its original condition—unworn, unused, with tags and packaging—and you’ll need proof of purchase.